Planned Maintenance In Progress

Updated a few seconds ago

2

Active Incidents

2

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Planned Maintenance

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Planned Maintenance

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow Drive

Drive

Operational

[Global] - Service UnavailableOperational

Incident Status

Operational

Components

Shadow PC, Web, Shadow Drive

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01), Authentification, Shop, Account, Drive, Landing


October 30, 2024 2:28PM CET
October 30, 2024 1:28PM UTC
[Investigating] Monitoring reported ongoing errors accessing Shadow PC services. Our teams are actively investigating. We'll keep you updated.

October 30, 2024 3:00PM CET
October 30, 2024 2:00PM UTC
[Identified] Our infrastructure provider is facing some network incident, you'll have more information there : https://network.status-ovhcloud.com/incidents/qgb1ynp8x0c4 We've identified an other issue with part of the authentication system and are working on a fix.

October 30, 2024 3:08PM CET
October 30, 2024 2:08PM UTC
[Identified] In order to deploy the fix, we're putting users in "Maintenance" mode. We'll keep you updated when we're reopening the services.

October 30, 2024 3:40PM CET
October 30, 2024 2:40PM UTC
[Identified] Service has been reopened for : - USPOR01 - USWDC01 - CAMTL01 We're working to reopen the European datacenters.

October 30, 2024 4:31PM CET
October 30, 2024 3:31PM UTC
[Identified] We reopened DEFRA01 datacenter for our users located in Germany. FRDUN02 and FRSBG01 will be done after.

October 30, 2024 4:46PM CET
October 30, 2024 3:46PM UTC
[Monitoring] We've reopened service in every datacenter. Team is monitoring the situation and will update this page if needed.

October 30, 2024 4:54PM CET
October 30, 2024 3:54PM UTC
[Identified] We're reopening the incident. We've identified a new blocking point in the authentication flow.

October 30, 2024 5:45PM CET
October 30, 2024 4:45PM UTC
[Monitoring] Service has been reopened after the patch deployment. End to End tests are successful, and we confirmed with users that they were able to access their Shadow PC. Team will monitor the situation over the evening.
[Global] - Users unable to start their Shadow PCDegraded Performance

Incident Status

Degraded Performance

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)


October 25, 2024 11:59AM CEST
October 25, 2024 9:59AM UTC
[Identified] Following an incident affecting our infrastructure, it is possible that, randomly, some users may be unable to launch their ShadowPC; the launcher then returns to home page and indicates ‘Shadow is off’. A patch is gradually being deployed to correct this problem. While waiting for this deployment to be fully effective, we invite the concerned users to wait a few minutes and then try to relaunch their ShadowPC.

October 29, 2024 11:24AM CET
October 29, 2024 10:24AM UTC
[Identified] Patch is still being deployed on our infrastructure. We hope to finish this by the end of the week. We updated the datacenters on this status page to "Operational" where the deployment is over.
[USPOR01] - Electric MaintenancePlanned Maintenance

Description

Users may encounter some waiting time during the maintenance window. Our infrastructure provider will proceed to some electric maintenance on the racks hosting our servers. To prevent any accident, we'll need to power off those servers, thus reducing the number of available slots for starting your Shadow.

Components

Shadow PC

Locations

Portland (USPOR01)

Schedule

November 18, 2024 3:00PM - November 21, 2024 11:00AM CET
November 18, 2024 2:00PM - November 21, 2024 10:00AM UTC


November 18, 2024 3:00PM CET
November 18, 2024 2:00PM UTC
[Update] Scheduled maintenance is starting.
[FRSBG01] Geolocation maintenancePlanned Maintenance

Description

The goal of this maintenance is to improve Geolocation system reliability. Geoloc won't be available between the 19/11 at 9:30AM and the 20/11 at 3PM. Shadow VMs that won't be restarted between the 19/11 at 9:30AM and the 20/11 at 10AM will lose Internet access at 10AM on the 20/11. To get Internet access before 3PM on the 20/11, the Shadow will have to be shutdown and restarted.

Components

Shadow PC

Locations

Strasbourg (FRSBG01)

Schedule

November 19, 2024 9:30AM - November 20, 2024 3:00PM CET
November 19, 2024 8:30AM - November 20, 2024 2:00PM UTC


November 19, 2024 9:12AM CET
November 19, 2024 8:12AM UTC
[Update] Geolocation is now disabled on FRSBG01.

November 20, 2024 10:00AM CET
November 20, 2024 9:00AM UTC
[Update] VM with geolocation that have not been stopped since yesterday 10AM are going to lose Internet access. Just stop/start your VM to get Internet access back (with a french IP)

November 20, 2024 11:54AM CET
November 20, 2024 10:54AM UTC
[Update] Geolocation service is back on FRSBG01. For Geolocated VM currently using french IP to access Internet, you just have to shutdown your Shadow and start it back to get back your foreign IP.

External Services

Brevo

Cloudflare

Stripe

Locations