Active Incident and Maintenance

Updated a few seconds ago

1

Active Incidents

1

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Planned Maintenance

Dunkerque OS (FRDUN02-OS)

Operational

Strasbourg (FRSBG01)

Planned Maintenance

Frankfurt (DEFRA01)

Partial Service Disruption

Montréal (CAMTL01)

Planned Maintenance

Washington DC (USWDC01)

Planned Maintenance

Portland (USPOR01)

Planned Maintenance

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[DEFRA01] Infrastructure issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Frankfurt (DEFRA01)


November 10, 2025 4:52PM CET
November 10, 2025 3:52PM UTC
[Investigating] Partial Service Disruption

Our provider got an issue impacting several servers hosting our Power offer. We are currently working on fixing it. Some users may had their session cut.
[Global] - Servers Software UpgradePlanned Maintenance

Description

A software upgrade is being perform on the servers hosting your Shadow PC. During the upgrade, the number of available server is lower than usual, generating waiting time when service is being highly used. We apologize for the inconvenience this is causing and for the late notification regarding this maintenance.

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)

Schedule

November 5, 2025 2:00PM - November 14, 2025 2:00PM CET
November 5, 2025 1:00PM - November 14, 2025 1:00PM UTC


November 5, 2025 2:00PM CET
November 5, 2025 1:00PM UTC
[Update] Maintenance is starting.

External Services

Cloudflare

Cortex

Stripe

Zendesk

Locations