Active Incident

Updated a few seconds ago

2

Active Incidents

0

Active Maintenances

3

Days Until Next Maintenance

Shadow PC

Gravelines (DFR1)

Operational

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Dallas (TX1)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Shadow Drive

Drive

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

[GLOBAL] - Network IssueOperational

Incident Status

Operational

Components

Shadow PC, Shadow Drive

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01), Drive


January 11, 2023 12:37AM CET
January 10, 2023 11:37PM UTC
[Identified] An ongoing incident is happening at OVH, making the network used by Shadow unstable. They are working on it.

January 11, 2023 10:20AM CET
January 11, 2023 9:20AM UTC
[Monitoring] The incident is resolved at OVH. We are keeping an eye on our side to be sure nothing remain.
[DFR1] 29/11 - Storage system incidentOperational

Incident Status

Operational

Components

Shadow PC

Locations

Gravelines (DFR1)


November 29, 2022 4:33PM CET
November 29, 2022 3:33PM UTC
[Identified] Minor incident detected on DFR1 datacenter, under investigation. Storage performances can be impacted during the incident.

November 30, 2022 2:19PM CET
November 30, 2022 1:19PM UTC
[Identified] We will gradually put some storage system in maintenance mode. Shadow service won't be available for roughly 20min

December 1, 2022 4:52PM CET
December 1, 2022 3:52PM UTC
[Identified] We are still actively working to make service available again for all users. We apologize for the inconvenience.

December 6, 2022 4:40PM CET
December 6, 2022 3:40PM UTC
[Identified] The service will be available for all impacted users in a couple of hours. We apologize for the inconvenience and thank you for your patience and understanding.

December 7, 2022 6:03PM CET
December 7, 2022 5:03PM UTC
[Monitoring] The service is now re-established for all users. We are working to recover data now. Thank you for your comprehension and patience.

December 20, 2022 3:55PM CET
December 20, 2022 2:55PM UTC
[Monitoring] Access to the service has been restored to impacted users. All users hosted at DFR1 may encounter performance issues including VM or app crashes, heavy disk loads and loading issues due to necessary maintenance operations. Thank you for your comprehension and patience

Scheduled Maintenance

[CAMTL01] 02/06 (US) maintenance - Storage system maintenancePlanned Maintenance

Schedule

February 6, 2023 11:30AM - 12:30PM CET
February 6, 2023 10:30AM - 11:30AM UTC

Components

Shadow PC

Locations

Montréal (CAMTL01)

Description

We will be performing a patch on the servers and we will need to reboot them. Shadow service will not be available during this maintenance.
[FRDUN02] 07/02 (EU) - maintenance - Storage system maintenancePlanned Maintenance

Schedule

February 7, 2023 7:30AM - 8:30AM CET
February 7, 2023 6:30AM - 7:30AM UTC

Components

Shadow PC

Locations

Dunkerque (FRDUN02)

Description

We will perform a patch on Shadow servers. Shadow PC will not be available during this time.
[CAMTL01/USWDC01] 02/07 (US) maintenance - Storage system maintenancePlanned Maintenance

Schedule

February 7, 2023 11:30AM - 12:30PM CET
February 7, 2023 10:30AM - 11:30AM UTC

Components

Shadow PC

Locations

Montréal (CAMTL01), Washington DC (USWDC01)

Description

We will be performing a patch on the servers and we will need to reboot them. Shadow service will not be available during this maintenance.
[USPOR01] 02/08 (US) maintenance - Storage system maintenance Planned Maintenance

Schedule

February 8, 2023 2:00PM - 3:00PM CET
February 8, 2023 1:00PM - 2:00PM UTC

Components

Shadow PC

Locations

Portland (USPOR01)

Description

We will perform a patch on Shadow servers. Shadow PC will not be available during this time.

External Services

Cloudflare

Sendinblue

Stripe

Zendesk

Locations