Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

3

Days Until Next Maintenance

Shadow data centers




Degraded Performance

Find which data center is hosting your Shadow: PARIS: France, Belgium, Luxembourg, Switzerland, United Kingdom AMSTERDAM: Germany SANTA-CLARA: California, Oregon, Nevada NEW-YORK: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New-York, Massachusetts, New Hampshire, Vermont, Maine DALLAS: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Lousiana CHICAGO: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

Locations

Incident Status

Degraded Performance

Components

Shadow data centers

Locations

Paris



July 9, 2019 3:05PM CEST
July 9, 2019 1:05PM UTC
[Investigating] Minor incident detected on PA1 datacenter, under investigation. Small performance impact on service. Next status update in 1:00 hour.

July 9, 2019 4:34PM CEST
July 9, 2019 2:34PM UTC
[Investigating] We are still investigating the root cause. We work closely with all our ressources to ensure that the service will be back in optimal conditions ASAP.

July 10, 2019 11:32AM CEST
July 10, 2019 9:32AM UTC
[Investigating] We are continuing to investigate this issue that is impacting a small group of users. We are working our best to solve this problem as fast as possible.

July 11, 2019 7:17PM CEST
July 11, 2019 5:17PM UTC
[Investigating] [Investigating] The issue is still ongoing for some of our users. We are still working our best to solve this problem as fast as possible.

July 12, 2019 3:29PM CEST
July 12, 2019 1:29PM UTC
[Investigating] We are still working on the issue. As we're still investigating on a way to solve it properly yet, we will migrate impacted customers on new system. while we fix the issue. We apologize for the inconvience.

July 17, 2019 11:27AM CEST
July 17, 2019 9:27AM UTC
[Investigating] We are still working our best on this ongoing incident. In order to prevent further escalation of the problem, we've been very cautious in preparing a migration for the impacted users so they can recover normal performances as soon as possible. We will inform by email all impacted users when the migration is ready.

Scheduled Maintenance

Schedule

July 22, 2019 5:15AM - 7:00AM CEST
July 22, 2019 3:15AM - 5:00AM UTC

Components

Shadow data centers

Locations

Amsterdam

Description

Hi, Due to technical constraints, the upgrade had to be postponed. The 2 Core Admin Network devices need to be upgraded No failover available for the upgrade for service continuity. Device: AD1-N3 and AD1-N4 Users Impact: YES, NO SERVICE Service will be stopped during the timeslot.

Schedule

July 23, 2019 6:00AM - 7:30AM CEST
July 23, 2019 4:00AM - 5:30AM UTC

Components

Shadow data centers

Locations

Amsterdam

Description

Hardware maintenance on storage infra. Please be advise only a small part of the storage is on maintenance. All users impacted have been notified.