Active Incident

Updated a few seconds ago

5

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Gravelines (DFR1)

Operational

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Dallas (TX1)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Shadow Drive

Drive

Operational

Web

Authentification

Operational

Shop

Degraded Performance

Account

Operational

06/12 (EU) / 12/06 (US) incident - service disruption : Shadow Drive downOperational

Incident Status

Operational

Components

Shadow Drive

Locations

Drive


December 6, 2023 11:08AM CET
December 6, 2023 10:08AM UTC
[Investigating] Major incident detected on Shadow Drive, under investigation. Service disrupted. Team is aware of the issue and look for a fix.

December 6, 2023 11:28AM CET
December 6, 2023 10:28AM UTC
[Monitoring] Team is monitoring the situation
Delay in mail deliveryDegraded Performance

Incident Status

Degraded Performance

Components

Web

Locations

Shop


December 1, 2023 6:52PM CET
December 1, 2023 5:52PM UTC
[Investigating] We are experiencing a delay in mail delivery which impact the validation of new accounts freshly created or password reset Team is working with our supplier to identify the root cause

December 2, 2023 9:54PM CET
December 2, 2023 8:54PM UTC
[Monitoring] We do not observe any delay anymore, system is under monitoring

December 4, 2023 4:34PM CET
December 4, 2023 3:34PM UTC
[Investigating] We are experiencing lag, we are in discussion with our supplier

December 7, 2023 6:25PM CET
December 7, 2023 5:25PM UTC
[Identified] As we are still experiencing issues. We are working on a workaround to ensure a correct delivery on critical email like account validation or password recovery
[FRSBG01] 30/11 - (EU) Incident - Partial Service disruption - Storage serverOperational

Incident Status

Operational

Components

Shadow PC

Locations

Strasbourg (FRSBG01)


November 30, 2023 9:25PM CET
November 30, 2023 8:25PM UTC
[Investigating] Monitoring reported us an unhealthy storage server preventing users to launch their Shadow PC. Team is aware of the situation and investigation is ongoing

November 30, 2023 9:35PM CET
November 30, 2023 8:35PM UTC
[Monitoring] Issue has been fixed. Team is monitoring
[DEFRA01] 27/11 (EU) incident - Partial Service disruptionOperational

Incident Status

Operational

Components

Shadow PC

Locations

Frankfurt (DEFRA01)


November 27, 2023 9:03AM CET
November 27, 2023 8:03AM UTC
[Investigating] Incident detected on DEFRA01 datacenter, under investigation. Service partially disrupted. 70 users impacted.

November 27, 2023 10:13AM CET
November 27, 2023 9:13AM UTC
[Identified] One storage server is in an unhealthy state. Team is actively working on this incident. We are performing an operation to restore access to affected users.

November 27, 2023 4:27PM CET
November 27, 2023 3:27PM UTC
[Monitoring] Operation on-going. Still 10 disks to recover users who have already migrated have regained access

November 27, 2023 6:16PM CET
November 27, 2023 5:16PM UTC
[Monitoring] All users on the faulty storage server has been migrated, we will scheduled an intervention on it as soon as posible.

November 28, 2023 11:51AM CET
November 28, 2023 10:51AM UTC
[Resolved] All users were able to regain access

November 29, 2023 9:19AM CET
November 29, 2023 8:19AM UTC
[Monitoring] Intervention to replace the faulty parts is still on going.
[Global] - Activation delayPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Gravelines (DFR1), Dunkerque (FRDUN02), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Dallas (TX1), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)


November 22, 2023 7:48PM CET
November 22, 2023 6:48PM UTC
[Investigating] Our monitoring system warned us about a delay in the activation of the Shadow PC Vms Team is aware of the situation and is investigating the situation.

November 23, 2023 5:37PM CET
November 23, 2023 4:37PM UTC
[Monitoring] A faulty update has been identified and a rollback has been performed. Team is monitoring the situation.

External Services

Brevo

Cloudflare

Stripe

Locations