Active Incident

Updated a few seconds ago

4

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Dallas (TX1)

Partial Service Disruption

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow Drive

Drive

Operational

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Dallas (TX1), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)



March 18, 2024 10:45PM CET
March 18, 2024 9:45PM UTC
[Investigating] Potential Incident detected, under investigation. Service partially disrupted. We recommend that users encountering the R-205 error shutdown their Shadow from the launcher Help menu and retry the connection.

Incident Status

Operational

Components

Shadow Drive

Locations

Drive



March 6, 2024 5:37AM CET
March 6, 2024 4:37AM UTC
[Identified] We have detected an incident causing a service interruption on Shadow Drive. We are investigating the issue

March 6, 2024 5:42AM CET
March 6, 2024 4:42AM UTC
[Identified] [Investigating] We have detected an incident causing a service interruption on Shadow Drive. We are investigating the issue

March 6, 2024 5:53AM CET
March 6, 2024 4:53AM UTC
[Monitoring] We have identified the source of the incident and applied a workaround. The service is up again.

Incident Status

Operational

Components

Shadow PC

Locations

Strasbourg (FRSBG01)



February 22, 2024 4:29PM CET
February 22, 2024 3:29PM UTC
[Investigating] Monitoring reported error in users connection at FRSBG01 datacenter. Our team is aware of the situation and is working actively to fix this issue.

February 22, 2024 4:40PM CET
February 22, 2024 3:40PM UTC
[Monitoring] Team fixed the issue. We're now monitoring the situation. Sorry for the disturbances.

Incident Status

Operational

Components

Shadow PC

Locations

Dallas (TX1), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)



February 22, 2024 2:42PM CET
February 22, 2024 1:42PM UTC
[Investigating] Users and monitoring reported an increase in the latency between Shadow's infrastructure and clients local machine. We're actively working with our network provider to fix this issue.

February 27, 2024 9:31AM CET
February 27, 2024 8:31AM UTC
[Monitoring] A workaround has been found. Our network provider is still working on the complete resolution of this incident.

External Services

Locations