Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Degraded Performance

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[USWDC01] - Abnormal waiting line sizeDegraded Performance

Incident Status

Degraded Performance

Components

Shadow PC

Locations

Washington DC (USWDC01)


November 7, 2026 8:39AM CET
November 7, 2026 7:39AM UTC
INVESTIGATING

We're investigating users report and monitoring trigger about abnormal waiting time and queue size from the past evening. Shadow Neo offer is the most impacted by this incident. We apologize for the inconvenience this situation caused on your service usage.

November 7, 2026 8:45PM CET
November 7, 2026 7:45PM UTC
MONITORING

A fix was deployed earlier today, and we’re monitoring the situation

External Services

Cloudflare

Stripe

Zendesk

Locations