Active Incident

Updated a few seconds ago

2

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow data centers




Operational

Locations

[DEFRA01] 09/08 incident - Partial Service disruptionOperational

Incident Status

Operational

Components

Shadow data centers

Locations

DEFRA01


August 9, 2022 9:51AM CEST
August 9, 2022 7:51AM UTC
[Identified] Incident detected on DEFRA01 datacenter. A problem prevents the connection on some Shadow. The technical teams have found the cause and are developing a fix

August 10, 2022 9:38AM CEST
August 10, 2022 7:38AM UTC
[Monitoring] Fix deployed. Tech Teams are monitoring the situation.
[GLOBAL] - S103 - Graphic Drive IssueOperational

Incident Status

Operational

Components

Shadow data centers

Locations

Paris, Gravelines, FRDUN02, DEFRA01, Dallas, CAMTL01, USWDC01, USPOR01


June 10, 2022 5:44PM CEST
June 10, 2022 3:44PM UTC
[Identified] Our teams have identified an issue causing a S103 error for a few users. Developers are aware of the issue and investigating. A fix is already in development. In the meantime, users can reinstall the graphic drivers themselves to fix the issue. Procedure can be found here : Our teams have identified an issue causing a S103 error for a few users. Developers are aware of the issue and investigating. A fix is already in development. In the meantime, users can reinstall the graphic drivers themselves to fix the issue. (https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow)

June 14, 2022 6:48PM CEST
June 14, 2022 4:48PM UTC
[Identified] We are still working on a fix, it will be alpha tested in the next few days. In the meantime, you can still update your Shadow graphics drivers to avoid the issue. Procedure can be found here : https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow

June 16, 2022 7:35PM CEST
June 16, 2022 5:35PM UTC
[Identified] Different fix have been developed and will be alpha tested next week. If you face this issue, you can reinstall your graphic driver with this procedure : https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow