Active Incident

Updated a few seconds ago

3

Active Incidents

0

Active Maintenances

3

Days Until Next Maintenance

Shadow data centers




Partial Service Disruption

Locations

[PA1] 23/06 (EU) incident - Partial Service disruption - Storage system unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow data centers

Locations

Paris


June 23, 2022 9:54AM CEST
June 23, 2022 7:54AM UTC
[Investigating] Incident detected on PA1 datacenter, on a storage system, under investigation. Service partially disrupted. 93 users impacted.

June 23, 2022 2:15PM CEST
June 23, 2022 12:15PM UTC
[Identified] We are working to move users out of the faulty system. Please excuse us for any inconvenience.

June 24, 2022 10:07AM CEST
June 24, 2022 8:07AM UTC
[Identified] We have recovered overnight roughly 50% of users data. Users with their data moved out are able to access the service again.
[GLOBAL] - S103 - Graphic Drive IssueOperational

Incident Status

Operational

Components

Shadow data centers

Locations

Paris, Gravelines, FRDUN02, DEFRA01, Dallas, CAMTL01, USWDC01, USPOR01


June 10, 2022 5:44PM CEST
June 10, 2022 3:44PM UTC
[Identified] Our teams have identified an issue causing a S103 error for a few users. Developers are aware of the issue and investigating. A fix is already in development. In the meantime, users can reinstall the graphic drivers themselves to fix the issue. Procedure can be found here : Our teams have identified an issue causing a S103 error for a few users. Developers are aware of the issue and investigating. A fix is already in development. In the meantime, users can reinstall the graphic drivers themselves to fix the issue. (https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow)

June 14, 2022 6:48PM CEST
June 14, 2022 4:48PM UTC
[Identified] We are still working on a fix, it will be alpha tested in the next few days. In the meantime, you can still update your Shadow graphics drivers to avoid the issue. Procedure can be found here : https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow

June 16, 2022 7:35PM CEST
June 16, 2022 5:35PM UTC
[Identified] Different fix have been developed and will be alpha tested next week. If you face this issue, you can reinstall your graphic driver with this procedure : https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow
[FRDUN02|DEFRA01|CAMTL01|USWDC01|USPOR01] 20/04 (EU) / 04/20 (US) incident - Degraded storage performancesDegraded Performance

Incident Status

Degraded Performance

Components

Shadow data centers

Locations

FRDUN02, DEFRA01, CAMTL01, USWDC01, USPOR01


April 20, 2022 5:52PM CEST
April 20, 2022 3:52PM UTC
[Identified] Following new datacenters opening, activity is high on storage systems inducing degraded performances at high usage time period. We have identified a mitigation and are working to ensure service quality as well as storage performances for all users on new datacenters. We apologized for any inconvenience.

June 1, 2022 4:27PM CEST
June 1, 2022 2:27PM UTC
[Monitoring] We applied several patches to mitigate the degraded performances. We are monitoring the situation to follow impact on storage systems

Scheduled Maintenance

[TX1] 06/28 (US) maintenance - [Storage Maintenance]Planned Maintenance

Schedule

June 28, 2022 2:00PM - 3:00PM CEST
June 28, 2022 12:00PM - 1:00PM UTC

Components

Shadow data centers

Locations

Dallas

Description

In order to complete a hardware intervention we will stop a storage server. All active shadow sessions will be shutdown and no new connection could be performed during this operation for the users hosted on this storage server.
[USWDC01] 06/29 (US) maintenance - [Storage Maintenance]Planned Maintenance

Schedule

June 29, 2022 9:00AM - 1:00PM CEST
June 29, 2022 7:00AM - 11:00AM UTC

Components

Shadow data centers

Locations

USWDC01

Description

In order to complete a hardware intervention we will stop a storage server. All active shadow sessions will be shutdown and no new connection could be performed during this operation for the users hosted on this storage server.