Active Incident

Updated a few seconds ago

2

Active Incidents

0

Active Maintenances

2

Days Until Next Maintenance

Shadow PC

Gravelines (DFR1)

Operational

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Dallas (TX1)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Shadow Drive

Drive

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

[FRDUN02] 21/03 (FR) incident - Partial Service disruptionOperational

Incident Status

Operational

Components

Shadow PC

Locations

Dunkerque (FRDUN02)


March 21, 2023 9:37AM CET
March 21, 2023 8:37AM UTC
[Investigating] Users on Shadow servers with A4000 are not able to start their VM. Team is working on it.

March 21, 2023 9:58AM CET
March 21, 2023 8:58AM UTC
[Monitoring] Team has found the issue, a fix is deployed. We are monitoring the issue.
[DFR1] 29/11 - Storage system incidentOperational

Incident Status

Operational

Components

Shadow PC

Locations

Gravelines (DFR1)


November 29, 2022 4:33PM CET
November 29, 2022 3:33PM UTC
[Identified] Minor incident detected on DFR1 datacenter, under investigation. Storage performances can be impacted during the incident.

November 30, 2022 2:19PM CET
November 30, 2022 1:19PM UTC
[Identified] We will gradually put some storage system in maintenance mode. Shadow service won't be available for roughly 20min

December 1, 2022 4:52PM CET
December 1, 2022 3:52PM UTC
[Identified] We are still actively working to make service available again for all users. We apologize for the inconvenience.

December 6, 2022 4:40PM CET
December 6, 2022 3:40PM UTC
[Identified] The service will be available for all impacted users in a couple of hours. We apologize for the inconvenience and thank you for your patience and understanding.

December 7, 2022 6:03PM CET
December 7, 2022 5:03PM UTC
[Monitoring] The service is now re-established for all users. We are working to recover data now. Thank you for your comprehension and patience.

December 20, 2022 3:55PM CET
December 20, 2022 2:55PM UTC
[Monitoring] Access to the service has been restored to impacted users. All users hosted at DFR1 may encounter performance issues including VM or app crashes, heavy disk loads and loading issues due to necessary maintenance operations. Thank you for your comprehension and patience

Scheduled Maintenance

[DEFRA01] 27/03 maintenance - Storage system maintenance Planned Maintenance

Schedule

March 27, 2023 7:30AM - 8:30AM CEST
March 27, 2023 5:30AM - 6:30AM UTC

Components

Shadow PC

Locations

Frankfurt (DEFRA01)

Description

We will perform a patch on Shadow servers. Shadow PC will not be available during this time.
[DEFRA01] 28/03 maintenance - Storage system maintenancePlanned Maintenance

Schedule

March 28, 2023 7:30AM - 8:30AM CEST
March 28, 2023 5:30AM - 6:30AM UTC

Components

Shadow PC

Locations

Frankfurt (DEFRA01)

Description

We will perform a patch on Shadow servers. Shadow PC will not be available during this time.

External Services

Cloudflare

Sendinblue

Stripe

Zendesk

Locations