Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Partial Service Disruption

Strasbourg (FRSBG01)

Partial Service Disruption

Frankfurt (DEFRA01)

Partial Service Disruption

Montréal (CAMTL01)

Partial Service Disruption

Washington DC (USWDC01)

Partial Service Disruption

Portland (USPOR01)

Partial Service Disruption

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[Global] - Shadow App Flagged as not trusted by some antivirusPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)


July 21, 2026 11:37AM CEST
July 21, 2026 9:37AM UTC
INVESTIGATING

Windows users may experience application crashes or be unable to start the Shadow app because some antivirus software, including Avast, may incorrectly flag **ShadowPCDisplayHelper.exe** as malicious. This executable is used by the Shadow overlay. If it is blocked or quarantined, the entire Shadow app may fail to launch. Our teams are currently investigating the issue. In the meantime, affected users can restore the file from quarantine and add **ShadowPCDisplayHelper.exe** to their antivirus allowlist or exceptions.

July 21, 2026 12:12PM CEST
July 21, 2026 10:12AM UTC
IDENTIFIED

We have found that for now Avast and AVG are falsely reporting some of our processes as malicious: ShadowPCDisplayHelper.exe (overlay)crashpad_handler.exe (crash reporting)

July 21, 2026 2:37PM CEST
July 21, 2026 12:37PM UTC
INVESTIGATING

We have now confirmed that at least three antivirus solutions are incorrectly reporting a false positive: - Avast - AVG - Norton We have reported the issue to all three companies and hope it will be resolved quickly. In the meantime, if you experience the same issue with a different antivirus solution, please contact our Support team and provide: - The name of the detected process - The name of the antivirus software - Any detection or threat ID provided by the antivirus, if available

July 21, 2026 5:13PM CEST
July 21, 2026 3:13PM UTC
INVESTIGATING

We're still in talks with antivirus providers to whitelist the new Shadow binary. In the meantime, we've reverted the Shadow PC app on Windows to the previous stable version to avoid false positives blocking access. If you'd still like to use the new build, it remains available through the beta channel. Thanks for your patience while we work with our partners to get this resolved.

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Locations