Active Incident

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Active Incidents

0

Active Maintenances

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Days Until Next Maintenance

Shadow data centers




Partial Service Disruption

Find which data center is hosting your Shadow: PARIS: France, Belgium, Luxembourg, Switzerland, United Kingdom AMSTERDAM: Germany SANTA CLARA: California, Oregon, Nevada NEW-YORK: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island DALLAS: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana CHICAGO: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

Locations

Storage System UnavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow data centers

Locations

Amsterdam


October 14, 2019 12:55PM CEST
October 14, 2019 10:55AM UTC
[Investigating] We received an alert for a unavailable filer. Our team is currently investigating the problem.

October 14, 2019 1:13PM CEST
October 14, 2019 11:13AM UTC
[Identified] A critical hardware failure occured. Service will be unavailable during the whole operation. We will keep you updated as soon as we have more informations.

October 16, 2019 10:05AM CEST
October 16, 2019 8:05AM UTC
[Identified] We identified around 300 customers impacted. We are waiting for hardware to proceed to replacement.

Scheduled Maintenance

[TX1] 10/17 maintenance - Network maintenancePlanned Maintenance

Schedule

October 17, 2019 10:30AM - 1:30PM CEST
October 17, 2019 8:30AM - 11:30AM UTC

Components

Shadow data centers

Locations

Dallas

Description

This maintenance is scheduled to perform a software upgrades on network devices to improve their reliability. No service disruption is to be expected.

History (Last 7 days)

[SV2] 10/14 (US) maintenance - network configuration changePlanned Maintenance

Description

A network configuration change for edge devices (internet access) is needed in SV2 to release some IP addresses and reuse them for another purpose. No impact is expected. Users can continue to use the service during the change.


Components

Shadow data centers


Locations

Santa Clara


Schedule

October 14, 2019 10:00AM - October 14, 2019 12:00PM CEST
October 14, 2019 8:00AM - October 14, 2019 10:00AM UTC


October 14, 2019 10:00AM CEST
October 14, 2019 8:00AM UTC
[Update] The scheduled network maintenance in SV2 is about to start. No impact is expected.

October 14, 2019 11:06AM CEST
October 14, 2019 9:06AM UTC
[Update] The network maintenance in SV2 is now over. Due to an human error, a 2-minute window of unavailability happened from 08:22 to 08:24 UTC.
Storage System Unit DownPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Shadow data centers


Locations

Amsterdam



October 11, 2019 10:01AM CEST
October 11, 2019 8:01AM UTC
[Investigating] We received an alert on a storage system, service is partially suspended.

October 11, 2019 11:20AM CEST
October 11, 2019 9:20AM UTC
[Resolved] Service is now back online

October 12, 2019 10:38AM CEST
October 12, 2019 8:38AM UTC
[Resolved] Service went back to normal yesterday 11/10/19 at 11:21 am