Active Incident

Updated a few seconds ago

2

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow data centers




Operational

Find which data center is hosting your Shadow: PARIS: France, Belgium, Luxembourg, Switzerland, United Kingdom GRAVELINES: European Shadow Ultra or Shadow Infinite subscribers AMSTERDAM: Germany, Netherlands SANTA CLARA: California, Oregon, Nevada, Washington, Idaho, Utah, Montana, Arizona, Wyoming, Colorado NEW-YORK: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island, Florida DALLAS: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana, Alabama, Georgia CHICAGO: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

Locations

[AMS1] Low Available CapacityOperational

Incident Status

Operational

Components

Shadow data centers

Locations

Amsterdam


March 15, 2020 7:25PM CET
March 15, 2020 6:25PM UTC
[Monitoring] Due to recent events, Amsterdam datacenter might not be able to serve all customers at the same time. Please excuse us for the inconvenience.

March 15, 2020 7:35PM CET
March 15, 2020 6:35PM UTC
[Monitoring] In light of precautionary actions taken surrounding COVID-19, you are all doing what you love doing the most: gaming on your Shadow of course! Currently all systems are up and running but we are monitoring the workload on our data centers closely. However, it cannot be ruled out that some issues may arise due to the unprecedented increase in workload.

March 26, 2020 8:47AM CET
March 26, 2020 7:47AM UTC
[Monitoring] Situations is stabilized during the week. we keep monitoring the load during week-ends.
[PA1] Electrical issue.Operational

Incident Status

Operational

Components

Shadow data centers

Locations

Paris


March 15, 2020 6:19PM CET
March 15, 2020 5:19PM UTC
[Investigating] Incident detected on [PA1] datacenter, under investigation. Service disrupted.

March 15, 2020 8:55PM CET
March 15, 2020 7:55PM UTC
[Identified] We have closed all connections to ensure service is bring back in optimal state. Service is now closed

March 15, 2020 10:35PM CET
March 15, 2020 9:35PM UTC
[Monitoring] Service is now fully restored. We'll keep monitoring it closely.

March 16, 2020 9:50PM CET
March 16, 2020 8:50PM UTC
[Identified] We have closed new connection to Shadow to ensure we can deal with the electrical surge we are experiencing currently. You can have troubles connecting to your Shadow.

March 17, 2020 12:06AM CET
March 16, 2020 11:06PM UTC
[Monitoring] Situation is now stable, service is operational.