Active Incident

Updated a few seconds ago


Active Incidents


Active Maintenances


Days Until Next Maintenance

Shadow data centers


Find which data center is hosting your Shadow: PARIS: Shadow Boost for France, Belgium, Luxembourg, Switzerland, United Kingdom GRAVELINES: European Shadow Ultra or Shadow Infinite subscribers AMSTERDAM: Shadow Boost for Germany, Netherlands SANTA CLARA: California, Oregon, Nevada, Washington, Idaho, Utah, Montana, Arizona, Wyoming, Colorado NEW-YORK: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island, Florida DALLAS: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana, Alabama, Georgia CHICAGO: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan


Incident Status

Degraded Performance


Shadow data centers


Chicago, Dallas

December 22, 2020 1:04AM CET
December 22, 2020 12:04AM UTC
[Investigating] Minor incident detected on TX1/CH1 datacenters, under investigation. Users can experience degraded performances.

December 23, 2020 11:19AM CET
December 23, 2020 10:19AM UTC
[Identified] We have some cooling trouble in these datacenters. We are taking measures to ensure servers stay in acceptable temperature boundaries. Overall performances should get back to normal.

March 29, 2021 10:03AM CEST
March 29, 2021 8:03AM UTC
[Identified] Incident closed on TX1

Scheduled Maintenance


April 21, 2021 9:00AM - 3:00PM CEST
April 21, 2021 7:00AM - 1:00PM UTC


Shadow data centers




[PA1] 21/04 Network Maintenance on the admin network IMPACT: GPU servers located on the Cold3 will not accept new connections from 1 to 10 minutes during the maintenance window. The Users already connected will be able to continue their activities without experiencing any impact.