Active Incident

Updated a few seconds ago

3

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Partial Service Disruption

Dunkerque OS (FRDUN02-OS)

Partial Service Disruption

Strasbourg (FRSBG01)

Partial Service Disruption

Frankfurt (DEFRA01)

Partial Service Disruption

Montréal (CAMTL01)

Partial Service Disruption

Washington DC (USWDC01)

Partial Service Disruption

Portland (USPOR01)

Partial Service Disruption

Web

Authentification

Degraded Performance

Shop

Operational

Account

Degraded Performance

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[Global] - 20/06/2025 - Incident - BSOD when upgrading to Windows 11Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Dunkerque OS (FRDUN02-OS), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)


June 20, 2025 5:30PM CEST
June 20, 2025 3:30PM UTC
[Investigating] Microsoft recently released a Windows update that may cause problems (BSOD) when switching from Windows 10 to Windows 11. This concern only applies to Shadow PCs equipped with an AMD Epyc processor or an Nvidia RTX2000ADA graphics card (meaning mostly "Neo", "Power" and "Advanced" offers). If you are using one of these offers, please do not upgrade to Windows 11 at this time (if you have already upgraded to Windows 11, you are not affected). We are actively working on this issue, and will keep you informed as soon as a solution becomes available.
[Mail] - Emails deliveryDegraded Performance

Incident Status

Degraded Performance

Components

Web

Locations

Authentification, Shop, Account


June 19, 2025 4:00PM CEST
June 19, 2025 2:00PM UTC
[Identified] Our email provider is experiencing some issues, impacting our emails delivery. This translate in communication like "Password reset" and "Shadow PC Activation" not being received by our users. We're looking in a workaround to mitigate the issue.
[FRDUN02] - Storage Server IncidentOperational

Incident Status

Operational

Components

Shadow PC

Locations

Dunkerque (FRDUN02)


June 18, 2025 10:09AM CEST
June 18, 2025 8:09AM UTC
[Identified] We've identified an issue with one of our storage server, preventing 300+ users to access their Shadow PC. Impacted users will see a G-468 error code when connecting to their Launcher. Team is working to enable the service back for those users. We apologize for the inconvenience caused by this incident.

June 18, 2025 11:16AM CEST
June 18, 2025 9:16AM UTC
[Monitoring] Impacted users can now access their Shadow PC. We are monitoring the situation to prevent further incident.

Scheduled Maintenance

[USWDC01] Power Infrastructure maintenancePlanned Maintenance

Schedule

June 23, 2025 5:00PM - June 24, 2025 7:00PM CEST
June 23, 2025 3:00PM - June 24, 2025 5:00PM UTC

Components

Shadow PC

Locations

Washington DC (USWDC01)

Description

Due to a maintenance, several servers have to bet offline. They will be back in production tomorrow. Queue is expected tonight for Power offer in USWDC01

External Services

Brevo

Cloudflare

Stripe

Zendesk

Locations