Active Incident

Updated a few seconds ago

3

Active Incidents

0

Active Maintenances

0

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Partial Service Disruption

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[CAMTL01] Storage server disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Montréal (CAMTL01)


October 12, 2026 1:52PM CEST
October 12, 2026 11:52AM UTC
IDENTIFIED

We've identified an issue affecting a subset of users (300+) who are unable to access their VMs due to an unresponsive storage server. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.
[CAMTL01] Shadow IssueService Disruption

Incident Status

Service Disruption

Components

Shadow PC

Locations

Montréal (CAMTL01)


October 9, 2026 9:24AM CEST
October 9, 2026 7:24AM UTC
INVESTIGATING

Customers cannot connect to their Shadow

October 9, 2026 9:25AM CEST
October 9, 2026 7:25AM UTC
INVESTIGATING

Root cause found. We are trying to fix the issue.
[FRDUN02] - Users stuck in maintenanceOperational

Incident Status

Operational

Components

Shadow PC

Locations

Dunkerque (FRDUN02)


October 8, 2026 9:31AM CEST
October 8, 2026 7:31AM UTC
IDENTIFIED

We've identified an issue affecting a subset of users (300+) who are currently stuck in maintenance mode and seeing error G-468 when trying to access the service. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.

October 8, 2026 9:35AM CEST
October 8, 2026 7:35AM UTC
MONITORING

The affected users have been unlocked and should now be able to access the service normally. We're continuing to monitor to make sure everything stays stable. If you're still seeing error G-468, please sign out and back in, and contact our support team if the problem persists. We apologize for the disruption and thank you for your patience.

Scheduled Maintenance

[FRSBG01] - Storage Server UpgradePlanned Maintenance

Schedule

October 14, 2026 7:00AM - 9:00AM CEST
October 14, 2026 5:00AM - 7:00AM UTC

Components

Shadow PC

Locations

Strasbourg (FRSBG01)

Description

We are currently upgrading some storage servers. Some users may be unable to access their virtual machines during maintenance.

External Services

Cloudflare

Stripe

Zendesk

Locations