Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Degraded Performance

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

Delayed activation of new Shadow subscriptionsDegraded Performance

Incident Status

Degraded Performance

Components

Web

Locations

Shop


November 13, 2026 8:48PM CET
November 13, 2026 7:48PM UTC
IDENTIFIED

Since earlier today, some newly ordered Shadow PCs are not being activated. Existing subscriptions and running PCs are not affected. We have identified the cause and are working on a fix. Customers who already ordered do not need to order again; their PC will be delivered once the fix is in place.

November 13, 2026 9:14PM CET
November 13, 2026 8:14PM UTC
IDENTIFIED

Activation of pending orders is in progress. Shadow PCs ordered since earlier today are being delivered progressively over the next hour. New orders may still take longer than usual to activate while we finish deploying a permanent fix.

November 13, 2026 11:47PM CET
November 13, 2026 10:47PM UTC
IDENTIFIED

New orders are being activated again. While we prepare the permanent fix, new orders are automatically picked up every 30 minutes, so in most locations a Shadow PC ordered tonight is delivered within about an hour.

External Services

Cloudflare

Stripe

Zendesk

Locations