Active Incident

Updated a few seconds ago

3

Active Incidents

0

Active Maintenances

3

Days Until Next Maintenance

Shadow data centers




Partial Service Disruption

Locations

Incident Status

Partial Service Disruption

Components

Shadow data centers

Locations

Paris



June 23, 2022 9:54AM CEST
June 23, 2022 7:54AM UTC
[Investigating] Incident detected on PA1 datacenter, on a storage system, under investigation. Service partially disrupted. 93 users impacted.

June 23, 2022 2:15PM CEST
June 23, 2022 12:15PM UTC
[Identified] We are working to move users out of the faulty system. Please excuse us for any inconvenience.

June 24, 2022 10:07AM CEST
June 24, 2022 8:07AM UTC
[Identified] We have recovered overnight roughly 50% of users data. Users with their data moved out are able to access the service again.

Incident Status

Operational

Components

Shadow data centers

Locations

Paris, Gravelines, FRDUN02, DEFRA01, Dallas, CAMTL01, USWDC01, USPOR01



June 10, 2022 5:44PM CEST
June 10, 2022 3:44PM UTC
[Identified] Our teams have identified an issue causing a S103 error for a few users. Developers are aware of the issue and investigating. A fix is already in development. In the meantime, users can reinstall the graphic drivers themselves to fix the issue. Procedure can be found here : Our teams have identified an issue causing a S103 error for a few users. Developers are aware of the issue and investigating. A fix is already in development. In the meantime, users can reinstall the graphic drivers themselves to fix the issue. (https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow)

June 14, 2022 6:48PM CEST
June 14, 2022 4:48PM UTC
[Identified] We are still working on a fix, it will be alpha tested in the next few days. In the meantime, you can still update your Shadow graphics drivers to avoid the issue. Procedure can be found here : https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow

June 16, 2022 7:35PM CEST
June 16, 2022 5:35PM UTC
[Identified] Different fix have been developed and will be alpha tested next week. If you face this issue, you can reinstall your graphic driver with this procedure : https://help.shadow.tech/hc/en-gb/articles/360000455674-How-to-update-NVIDIA-Drivers-on-Shadow

Incident Status

Degraded Performance

Components

Shadow data centers

Locations

FRDUN02, DEFRA01, CAMTL01, USWDC01, USPOR01



April 20, 2022 5:52PM CEST
April 20, 2022 3:52PM UTC
[Identified] Following new datacenters opening, activity is high on storage systems inducing degraded performances at high usage time period. We have identified a mitigation and are working to ensure service quality as well as storage performances for all users on new datacenters. We apologized for any inconvenience.

June 1, 2022 4:27PM CEST
June 1, 2022 2:27PM UTC
[Monitoring] We applied several patches to mitigate the degraded performances. We are monitoring the situation to follow impact on storage systems

Scheduled Maintenance

Schedule

June 28, 2022 2:00PM - 3:00PM CEST
June 28, 2022 12:00PM - 1:00PM UTC

Components

Shadow data centers

Locations

Dallas

Description

In order to complete a hardware intervention we will stop a storage server. All active shadow sessions will be shutdown and no new connection could be performed during this operation for the users hosted on this storage server.

Schedule

June 29, 2022 9:00AM - 1:00PM CEST
June 29, 2022 7:00AM - 11:00AM UTC

Components

Shadow data centers

Locations

USWDC01

Description

In order to complete a hardware intervention we will stop a storage server. All active shadow sessions will be shutdown and no new connection could be performed during this operation for the users hosted on this storage server.