Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

3

Days Until Next Maintenance

Shadow data centers




Degraded Performance

Find which data center is hosting your Shadow: PARIS: France, Belgium, Luxembourg, Switzerland, United Kingdom AMSTERDAM: Germany SANTA-CLARA: California, Oregon, Nevada NEW-YORK: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New-York, Massachusetts, New Hampshire, Vermont, Maine DALLAS: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Lousiana CHICAGO: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

Locations

[PA1] 09/07 (EU) Incident - Degraded performanceDegraded Performance

Incident Status

Degraded Performance

Components

Shadow data centers

Locations

Paris


July 9, 2019 3:05PM CEST
July 9, 2019 1:05PM UTC
[Investigating] Minor incident detected on PA1 datacenter, under investigation. Small performance impact on service. Next status update in 1:00 hour.

July 9, 2019 4:34PM CEST
July 9, 2019 2:34PM UTC
[Investigating] We are still investigating the root cause. We work closely with all our ressources to ensure that the service will be back in optimal conditions ASAP.

July 10, 2019 11:32AM CEST
July 10, 2019 9:32AM UTC
[Investigating] We are continuing to investigate this issue that is impacting a small group of users. We are working our best to solve this problem as fast as possible.

July 11, 2019 7:17PM CEST
July 11, 2019 5:17PM UTC
[Investigating] [Investigating] The issue is still ongoing for some of our users. We are still working our best to solve this problem as fast as possible.

July 12, 2019 3:29PM CEST
July 12, 2019 1:29PM UTC
[Investigating] We are still working on the issue. As we're still investigating on a way to solve it properly yet, we will migrate impacted customers on new system. while we fix the issue. We apologize for the inconvience.

July 17, 2019 11:27AM CEST
July 17, 2019 9:27AM UTC
[Investigating] We are still working our best on this ongoing incident. In order to prevent further escalation of the problem, we've been very cautious in preparing a migration for the impacted users so they can recover normal performances as soon as possible. We will inform by email all impacted users when the migration is ready.

Scheduled Maintenance

[AMS1] ADMIN NETWORK Device Upgrade Planned Maintenance

Schedule

July 22, 2019 5:15AM - 7:00AM CEST
July 22, 2019 3:15AM - 5:00AM UTC

Components

Shadow data centers

Locations

Amsterdam

Description

Hi, Due to technical constraints, the upgrade had to be postponed. The 2 Core Admin Network devices need to be upgraded No failover available for the upgrade for service continuity. Device: AD1-N3 and AD1-N4 Users Impact: YES, NO SERVICE Service will be stopped during the timeslot.
[AMS1] Storage Hardware ReplacementPlanned Maintenance

Schedule

July 23, 2019 6:00AM - 7:30AM CEST
July 23, 2019 4:00AM - 5:30AM UTC

Components

Shadow data centers

Locations

Amsterdam

Description

Hardware maintenance on storage infra. Please be advise only a small part of the storage is on maintenance. All users impacted have been notified.