Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

0

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[USWDC01] - Users stuck in maintenanceOperational

Incident Status

Operational

Components

Shadow PC

Locations

Washington DC (USWDC01)


October 7, 2026 10:21AM CEST
October 7, 2026 8:21AM UTC
IDENTIFIED

We've identified an issue affecting a subset of users (300+) who are currently stuck in maintenance mode and seeing error G-468 when trying to access the service. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.

October 7, 2026 10:39AM CEST
October 7, 2026 8:39AM UTC
MONITORING

The affected users have been unlocked and should now be able to access the service normally. We're continuing to monitor to make sure everything stays stable. If you're still seeing error G-468, please sign out and back in, and contact our support team if the problem persists. We apologize for the disruption and thank you for your patience.

Scheduled Maintenance

[FRDUN02] - Storage backend updatePlanned Maintenance

Schedule

October 8, 2026 7:00AM - 9:00AM CEST
October 8, 2026 5:00AM - 7:00AM UTC

Components

Shadow PC, Web

Locations

Dunkerque (FRDUN02), Shop

Description

We'll be upgrading our storage backend infrastructure. During the maintenance window, you won't be able to launch your Shadow PC, order a new one, or update your subscription. We'll let you know as soon as everything is back to normal.
[DEFRA01] - Storage backend updatePlanned Maintenance

Schedule

October 13, 2026 7:00AM - 9:00AM CEST
October 13, 2026 5:00AM - 7:00AM UTC

Components

Shadow PC, Web

Locations

Frankfurt (DEFRA01), Shop

Description

We'll be upgrading our storage backend infrastructure. During the maintenance window, you won't be able to launch your Shadow PC, order a new one, or update your subscription. We'll let you know as soon as everything is back to normal.

External Services

Cloudflare

Stripe

Zendesk

Locations