Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

0

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[FRDUN02] - Shadow PC UnavailableOperational

Incident Status

Operational

Components

Shadow PC

Locations

Dunkerque (FRDUN02)


September 28, 2026 2:22PM CEST
September 28, 2026 12:22PM UTC
IDENTIFIED

We've identified an issue on our Control Plane Infrastructure. This prevent new Shadow PC session to be started. We're working to bring the service back as soon as possible and apologize for the inconvenience this is causing.

September 28, 2026 5:04PM CEST
September 28, 2026 3:04PM UTC
IDENTIFIED

Incident is still ongoing. We're deploying a first fix in attempt to resolve the situation.

September 28, 2026 5:43PM CEST
September 28, 2026 3:43PM UTC
MONITORING

Service is reopening slowly User may experience waiting time until full resolution Team is monitoring the situation over the evening.

September 28, 2026 8:12PM CEST
September 28, 2026 6:12PM UTC
INVESTIGATING

We're investigating high waiting time following this afternoon incident. Team is working on it to resolve it as soon as possible. We apologize for the inconvenience this is causing

September 28, 2026 8:34PM CEST
September 28, 2026 6:34PM UTC
MONITORING

Ongoing incident is resolving slowly. Queue was maxed at 1000 users+, and users are allowed to connect now. We apologize for the inconvience caused today.

Scheduled Maintenance

[USPOR01] - Storage Backend UpdatePlanned Maintenance

Schedule

September 29, 2026 1:00PM - 3:00PM CEST
September 29, 2026 11:00AM - 1:00PM UTC

Components

Shadow PC

Locations

Portland (USPOR01)

Description

Scheduled maintenance — storage backend We'll be upgrading our storage backend infrastructure. During the maintenance window, you won't be able to launch your Shadow PC, order a new one, or update your subscription. We'll let you know as soon as everything is back to normal.

External Services

Cloudflare

Stripe

Zendesk

Locations