Active Incident

Updated a few seconds ago

3

Active Incidents

0

Active Maintenances

0

Days Until Next Maintenance

Shadow data centers




Operational

Find which data center is hosting your Shadow: PARIS: Shadow Boost for France, Belgium, Luxembourg, Switzerland, United Kingdom GRAVELINES: European Shadow Ultra or Shadow Infinite subscribers AMSTERDAM: Shadow Boost for Germany, Netherlands SANTA CLARA: California, Oregon, Nevada, Washington, Idaho, Utah, Montana, Arizona, Wyoming, Colorado NEW-YORK: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island, Florida DALLAS: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana, Alabama, Georgia CHICAGO: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

Locations

[PA1] 12/08 - Network IncidentDegraded Performance

Incident Status

Degraded Performance

Components

Shadow data centers

Locations

Paris



August 12, 2021 1:52PM CEST
August 12, 2021 11:52AM UTC
[Investigating] Paris DC is facing a network incident. Our network team is working with people on site to identify and resolve the issue.

August 12, 2021 2:06PM CEST
August 12, 2021 12:06PM UTC
[Monitoring] Issue identified and a fix has been deployed. Monitoring ongoing.

Incident Status

Degraded Performance

Components

Shadow data centers

Locations

Paris



August 10, 2021 5:53PM CEST
August 10, 2021 3:53PM UTC
[Investigating] Server Storage is down. A failover will be perform

August 10, 2021 6:06PM CEST
August 10, 2021 4:06PM UTC
[Monitoring] Failover is active. Degraded performances can be observed.

Incident Status

Degraded Performance

Components

Shadow data centers

Locations

Amsterdam, Chicago, Dallas, New York, Santa Clara



July 29, 2021 1:53PM CEST
July 29, 2021 11:53AM UTC
[Investigating] We are experiencing performance issues with some of our additional storage drives. Certain users will be impacted and can expect a degraded experience. The investigation by our teams is ongoing, no timeline has been fixed.

Scheduled Maintenance

Schedule

September 23, 2021 8:00AM - 8:30AM CEST
September 23, 2021 6:00AM - 6:30AM UTC

Components

Shadow data centers

Locations

Paris

Description

In order to complete a corrective maintenance we will reboot a storage system. All shadow sessions will be shutdown and no new connection could be performed during this operation. Approx. 400 users will be impacted.