Active Incident and Maintenance

Updated a few seconds ago

1

Active Incidents

1

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Planned Maintenance

Dunkerque OS (FRDUN02-OS)

Operational

Strasbourg (FRSBG01)

Planned Maintenance

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Planned Maintenance

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Planned Maintenance

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[USWDC01] Infrastructure issue on Power offerOperational

Incident Status

Operational

Components

Shadow PC

Locations

Washington DC (USWDC01)


November 12, 2025 3:04PM CET
November 12, 2025 2:04PM UTC
[Investigating] Partial Service Disruption

Several servers became unavailable

November 12, 2025 3:26PM CET
November 12, 2025 2:26PM UTC
[Identified] Partial Service Disruption

We've narrowed the incident to a single rack. We're working with our infrastructure provider to fix this as soon as possible. Users trying to access their Shadow PC on the Power Offer may face some waiting time. We apologize for the inconvenience this is causing.

November 12, 2025 4:59PM CET
November 12, 2025 3:59PM UTC
[Monitoring] Operational

Incident is now resolved, we're monitoring the situation over the next 24 hours.
[Global] - Servers Software UpgradePlanned Maintenance

Description

A software upgrade is being perform on the servers hosting your Shadow PC. During the upgrade, the number of available server is lower than usual, generating waiting time when service is being highly used. We apologize for the inconvenience this is causing and for the late notification regarding this maintenance.

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)

Schedule

November 5, 2025 2:00PM - November 14, 2025 2:00PM CET
November 5, 2025 1:00PM - November 14, 2025 1:00PM UTC


November 5, 2025 2:00PM CET
November 5, 2025 1:00PM UTC
[Update] Maintenance is starting.

External Services

Cloudflare

Cortex

Stripe

Zendesk

Locations