Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[USWDC01] - Delivery delays for new Shadow PCOperational

Incident Status

Operational

Components

Shadow PC, Web

Locations

Washington DC (USWDC01), Shop


September 30, 2026 7:17AM CEST
September 30, 2026 5:17AM UTC
INVESTIGATING

We're currently investigating an issue affecting our delivery pipeline at the USWDC01 datacenter. As a result, newly ordered Shadow PCs are not being delivered within the expected timeframe. Our team is aware of the issue and actively working on a fix. We'll share an update as soon as we have more information. Thank you for your patience.

September 30, 2026 7:49AM CEST
September 30, 2026 5:49AM UTC
IDENTIFIED

We've identified the root cause of the delivery delays affecting newly ordered Shadow PCs at the USWDC01 datacenter. Our team is now implementing a fix. Orders placed during this period will be delivered once the fix is in place; no action is needed on your side. We'll post another update as soon as deliveries are back to normal. Thank you for your patience.

September 30, 2026 9:23AM CEST
September 30, 2026 7:23AM UTC
IDENTIFIED

Fix is being deployed and situation should improve in the following minutes.

September 30, 2026 9:45AM CEST
September 30, 2026 7:45AM UTC
MONITORING

Fix is fully deployed and team is now monitoring the situation. Impacted users should have their Shadow PC delivered in the following hour. We expect the situation to be fully resolved in about 2hours.

External Services

Cloudflare

Stripe

Zendesk

Locations