Active Incident

Updated a few seconds ago

2

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Dunkerque OS (FRDUN02-OS)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Partial Service Disruption

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[DEFRA01] Several Power servers downPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Frankfurt (DEFRA01)


May 5, 2026 8:07PM CEST
May 5, 2026 6:07PM UTC
INVESTIGATING

Several servers hosting our Power offer are Down. Users may be put in queue before being able to start their Shadow

May 5, 2026 8:31PM CEST
May 5, 2026 6:31PM UTC
IDENTIFIED

Some of the servers are repaired. We follow the process to pu them back in Production. We should get more slots in aroune 15 to 20 minutes.

May 5, 2026 8:42PM CEST
May 5, 2026 6:42PM UTC
IDENTIFIED

The first servers are back in production. We are going on fixing the remaining ones.
[FRSBG01] - Shadow PC UnavailableOperational

Incident Status

Operational

Components

Shadow PC

Locations

Strasbourg (FRSBG01)


May 4, 2026 3:49PM CEST
May 4, 2026 1:49PM UTC
INVESTIGATING

We're investigating monitoring and users reports about the incapacity to start their Shadow PC.

May 4, 2026 3:52PM CEST
May 4, 2026 1:52PM UTC
IDENTIFIED

We've identified a faulty storage server. Our team is working to resolve this incident as soon as possible. We apologize for the inconvenience this is causing.

May 4, 2026 4:07PM CEST
May 4, 2026 2:07PM UTC
IDENTIFIED

To resolve the ongoing issue, a datacenter operation is needed. We're working with our infrastructure provider to make it happens quickly.

May 4, 2026 7:09PM CEST
May 4, 2026 5:09PM UTC
MONITORING

Storage server is Up. VMs can now be started.

External Services

Cloudflare

Stripe

Zendesk

Locations