Active Incident

Updated a few seconds ago

2

Active Incidents

0

Active Maintenances

0

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Partial Service Disruption

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[USPOR01] - Storage server issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Portland (USPOR01)


April 22, 2025 11:24PM CEST
April 22, 2025 9:24PM UTC
[Investigating] Monitoring alerted us about a faulty storage server, preventing 600+ users to access and use their Shadow PC. Team is investigating this incident

April 22, 2025 11:32PM CEST
April 22, 2025 9:32PM UTC
[Identified] Impacted users have been identified and will now face a G-468 error code when trying to launch their Shadow PC, meaning they are in maintenance mode. Team is trying to bring back the impacted servers as soon as possible

April 23, 2025 12:03AM CEST
April 22, 2025 10:03PM UTC
[Identified] A second storage server has been identified and users hosted on this server are in maintenance too. We're still working with our provider so this incident can be fixed as soon as possible. We apologize for the inconvenience this is causing
[FRSBG01] - Shadow PC unavailableOperational

Incident Status

Operational

Components

Shadow PC

Locations

Strasbourg (FRSBG01)


April 22, 2025 10:39AM CEST
April 22, 2025 8:39AM UTC
[Investigating] We're investing an issue preventing users to access their Shadow PC if they are located in the FRSBG01 datacenter. Team is aware of the situation and investigating

April 22, 2025 10:50AM CEST
April 22, 2025 8:50AM UTC
[Identified] Root cause of this incident identified. Team is working on a workaround to bring back the service online. We apologize for the inconvenience this incident is caused.

April 22, 2025 11:04AM CEST
April 22, 2025 9:04AM UTC
[Monitoring] Workaround has been deployed and service is now available. Team is monitoring the situation

Scheduled Maintenance

[Global] Backend service updatePlanned Maintenance

Schedule

April 23, 2025 11:00AM - 12:00PM CEST
April 23, 2025 9:00AM - 10:00AM UTC

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)

Description

We will be performing an update to the infrastructure that supports our connection system. While no downtime is anticipated, some users may temporarily be unable to access their ShadowPC during the maintenance window. If you experience any issues, we recommend waiting a few minutes before logging out and logging back in. We apologize for any inconvenience this may cause and appreciate your understanding.

External Services

Brevo

Cloudflare

Stripe

Zendesk

Locations