Active Incident

Updated a few seconds ago

2

Active Incidents

0

Active Maintenances

-

Days Until Next Maintenance

Shadow data centers




Partial Service Disruption

Find which data center is hosting your Shadow: PARIS: Shadow for France, Belgium, Luxembourg, Switzerland, United Kingdom GRAVELINES: European Shadow Ultra or Shadow Infinite subscribers AMSTERDAM: Shadow for Germany, Netherlands SANTA CLARA: California, Oregon, Nevada, Washington, Idaho, Utah, Montana, Arizona, Wyoming, Colorado NEW-YORK: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island, Florida, Minnesota, Kentucky, Illinois, Wisconsin, Michigan DALLAS: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana, Alabama, Georgia, Nebraska, South Dakota, North Dakota, Missouri, Iowa, Tennessee, Indiana, Ohio

Locations

DFR1 - Unexpected RebootPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow data centers

Locations

Gravelines



November 23, 2021 10:58AM CET
November 23, 2021 9:58AM UTC
[Investigating] Users may see their session interrupted by an unexpected server reboot. Team is investigating the source of this issue.

Incident Status

Degraded Performance

Components

Shadow data centers

Locations

New York, Santa Clara



July 29, 2021 1:53PM CEST
July 29, 2021 11:53AM UTC
[Investigating] We are experiencing performance issues with some of our additional storage drives. Certain users will be impacted and can expect a degraded experience. The investigation by our teams is ongoing, no timeline has been fixed.

September 28, 2021 11:33AM CEST
September 28, 2021 9:33AM UTC
[Identified] The problem is identified. We have already solved it in our Amsterdam datacenter. We are currently taking actions to resolve it as soon as possible for our US datacenters.

October 4, 2021 11:44AM CEST
October 4, 2021 9:44AM UTC
[Identified] Resolving on Amsterdam

November 23, 2021 10:48AM CET
November 23, 2021 9:48AM UTC
[Identified] Removing CH1 from the impacted DCs list since this datacenter has been closed.

November 24, 2021 5:30PM CET
November 24, 2021 4:30PM UTC
[Identified] Issue resolved in Dallas