Active Incident

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Active Incidents

0

Active Maintenances

1

Days Until Next Maintenance

Shadow PC

Dunkerque (FRDUN02)

Operational

Dunkerque OS (FRDUN02-OS)

Operational

Strasbourg (FRSBG01)

Operational

Frankfurt (DEFRA01)

Operational

Montréal (CAMTL01)

Operational

Washington DC (USWDC01)

Operational

Portland (USPOR01)

Operational

Web

Authentification

Operational

Shop

Operational

Account

Operational

Landing

Operational

Shadow in Browser

Operational

Shadow Drive

Drive

Operational

[Global] - 20/06/2025 - Incident - BSOD when upgrading to Windows 11Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Dunkerque OS (FRDUN02-OS), Strasbourg (FRSBG01), Frankfurt (DEFRA01), Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)


June 20, 2025 5:30PM CEST
June 20, 2025 3:30PM UTC
[Investigating] Microsoft recently released a Windows update that may cause problems (BSOD) when switching from Windows 10 to Windows 11. This concern only applies to Shadow PCs equipped with an AMD Epyc processor or an Nvidia RTX2000ADA graphics card (meaning mostly "Neo", "Power" and "Advanced" offers). If you are using one of these offers, please do not upgrade to Windows 11 at this time (if you have already upgraded to Windows 11, you are not affected). We are actively working on this issue, and will keep you informed as soon as a solution becomes available.

Scheduled Maintenance

[Storage - EU] - System MaintenancePlanned Maintenance

Schedule

July 22, 2025 8:00AM - 9:00AM CEST
July 22, 2025 6:00AM - 7:00AM UTC

Components

Shadow PC

Locations

Dunkerque (FRDUN02), Strasbourg (FRSBG01), Frankfurt (DEFRA01)

Description

We will be performing a patch on the servers and will need to reboot them. Shadow service will not be available during this maintenance. This maintenance is initially scheduled on Tuesday, July 22nd.
[Storage - US] - System MaintenancePlanned Maintenance

Schedule

July 22, 2025 2:00PM - 3:00PM CEST
July 22, 2025 12:00PM - 1:00PM UTC

Components

Shadow PC

Locations

Montréal (CAMTL01), Washington DC (USWDC01), Portland (USPOR01)

Description

We will be performing a patch on the servers and will need to reboot them. Shadow service will not be available during this maintenance. This maintenance is initially scheduled on Tuesday, July 22nd.

External Services

Brevo

Cloudflare

Stripe

Zendesk

Locations